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    1. Service Overview
    2. History
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      1. 2013 News & Press Archive
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    7. Building Lasting Unforgettable Experiences
      1. BLUE Stars - June 2015
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      3. BLUE Stars - April 2015
      4. BLUE Stars - March 2015
      5. BLUE Stars - February 2015
      6. BLUE Stars - January 2015
      7. BLUE Stars - December 2014
      8. BLUE Stars - November 2014
      9. BLUE Stars - October 2014
      10. BLUE Stars - September 2014
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  3. Services
    1. Skilled Nursing
    2. Rehabilitation Therapy
    3. Private Duty Services
    4. Lend-a-Friend™
    5. Specialty Programs
      1. Behavioral Health Program
      2. Home Infusion Therapy Program
      3. Telehealth Program
      4. Watchways™ Diabetic Care Program
      5. Wound Care Program
      6. Walkways™ Fall Risk Reduction Program
      7. Additional Programs & Services
    6. Frequently Asked Questions
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  4. Careers
  5. Partners You Trust
    1. Patients
    2. Families of Patients
    3. Hospitals
    4. Physicians
    5. Skilled Nursing Facilities
    6. Assisted Living Communities
    7. Trust Officers
    8. Coverage Accepted
      1. Hudson Valley NY
      2. Western New York
    9. How to Refer to WILLCARE
  6. Locations
    1. Western New York
      1. Corporate Headquarters
      2. Buffalo
      3. Niagara Falls
    2. Southern Tier New York
      1. Jamestown
      2. Olean
      3. Wellsville
    3. Hudson Valley
      1. Middletown
      2. Kingston
      3. Newburgh
      4. Poughkeepsie
    4. Northeast Ohio
      1. Cleveland
    5. Connecticut
      1. Trumbull

Things that Matter Most

WILLCARE earns its reputation every day by providing a professional, personalized, and positive home care experience for each patient. A Medicare-certified agency, WILLCARE combines the best in modern health care technology with a customized caring approach.

Home > About Us > Service Overview

Service Overview

Comprehensive services. Better care.
When considering home health care, you want an agency that has answers for every possible situation. At WILLCARE, you can rest assured, thanks to our comprehensive set of health and supportive services, with a strong emphasis on case management, ensuring complete coordination of everything the patient needs at home.
Accredited by the Community Health Accreditation Program (CHAP), WILLCARE upholds the highest professional standards in care and practice for private duty and short-term skilled services. In consultation with the physician, each patient is provided a personalized plan of care and treatment, tailored to their specific needs. Whether it’s a few hours a day of personal care, weekly nursing visits, rehabilitation therapies, or round-the-clock care, WILLCARE has the experience, expertise and breadth of service to meet any in-home health or support need:
Skilled Nursing          
Our registered and licensed nurses are available 24/7 to provide a variety of skilled nursing services, include in-home or in-facility health assessments, administration of medications, teaching, treatments, catheter insertion and enteral feeding.
Aide Services
WILLCARE provides the personal care services needed to maintain quality of life at home. Specialty service providers, including home health aides, personal care aides, environmental aides, homemakers, companions, sitters and escort aides, provide everything from personal care, light housekeeping, shopping and meal preparation to routine maintenance exercises, medication compliance and vital sign monitoring.
In-Home Rehabilitation Therapies
Licensed physical therapists, occupational therapists and speech therapists evaluate the patient’s condition, develop a customized plan and implement a therapy program. They teach the patient to adjust to the illness or injury, provide instruction in the use of any required therapeutic equipment, and develop an exercise program that can be administered by the family or home health aide between visits.
For optimum patient nutrition, nutritionists provide consultation, diet evaluation and planning.
Medical Social Work
Medical social workers help patients to address emotional and psychological concerns and access community resources.
Case Management
WILLCARE nurses and therapists assess patients to determine their health care needs and work in partnership with physicians, insurance companies and community agencies to coordinate all required services, equipment and supplies. Our experienced staff members advocate quality home care services for the patient and family, assuring complete satisfaction.
Disease Management
WILLCARE has developed specialized clinical programs and services, utilizing state-of-the-art protocols and treatment plans designed to bring about positive outcomes in the home management of diabetes, congestive heart failure, pulmonary diseases and other conditions.