Skip Navigation

  1. Home
  2. About Us
    1. Service Overview
    2. History
    3. Mission, Purpose, Philosophy, & Values
    4. Corporate Compliance
    5. HIPAA / Privacy Statement
    6. News & Press
      1. 2013 News & Press Archive
      2. 2012 News & Press Archive
      3. 2011 News & Press Archive
    7. Building Lasting Unforgettable Experiences
      1. BLUE Stars - June 2015
      2. BLUE Stars - May 2015
      3. BLUE Stars - April 2015
      4. BLUE Stars - March 2015
      5. BLUE Stars - February 2015
      6. BLUE Stars - January 2015
      7. BLUE Stars - December 2014
      8. BLUE Stars - November 2014
      9. BLUE Stars - October 2014
      10. BLUE Stars - September 2014
      11. 3 more items...
  3. Services
    1. Skilled Nursing
    2. Rehabilitation Therapy
    3. Private Duty Services
    4. Lend-a-Friend™
    5. Specialty Programs
      1. Behavioral Health Program
      2. Home Infusion Therapy Program
      3. Telehealth Program
      4. Watchways™ Diabetic Care Program
      5. Wound Care Program
      6. Walkways™ Fall Risk Reduction Program
      7. Additional Programs & Services
    6. Frequently Asked Questions
    7. Links
  4. Careers
  5. Partners You Trust
    1. Patients
    2. Families of Patients
    3. Hospitals
    4. Physicians
    5. Skilled Nursing Facilities
    6. Assisted Living Communities
    7. Trust Officers
    8. Coverage Accepted
      1. Hudson Valley NY
      2. Western New York
    9. How to Refer to WILLCARE
  6. Locations
    1. Western New York
      1. Corporate Headquarters
      2. Buffalo
      3. Niagara Falls
    2. Southern Tier New York
      1. Jamestown
      2. Olean
      3. Wellsville
    3. Hudson Valley
      1. Middletown
      2. Kingston
      3. Newburgh
      4. Poughkeepsie
    4. Northeast Ohio
      1. Cleveland
    5. Connecticut
      1. Trumbull

Home > Services > Frequently Asked Questions

Frequently Asked Questions

If a hospital system has its own home health care agency, how can I receive services from WILLCARE?

All patients have the right to choose WILLCARE. Hospitals are governed by laws that protect the patient’s right to select the home care agency of their choice, provided the agency is a qualified home care agency and is approved to provide home care services in the patient’s county of residence. Hospitals must provide a listing of qualified home care agencies to patients in need of services prior to discharge from the hospital. Patients can request WILLCARE as their home care agency at any time during their hospitalization; a WILLCARE nurse will provide an in-hospital assessment and develop a plan for all of the home care services the patient will require upon returning home.
If I am in a skilled nursing or rehabilitation facility and need therapy services when I go home, can WILLCARE provide those services?
Yes. Many patients when discharged from a facility receive therapy services from WILLCARE. All you have to do is ask for us. WILLCARE will provide physical, occupational and speech therapy – usually within 48 hours – as well as skilled nursing and home health aide services, depending upon the specific needs of the patient. It is very important that the therapy begun in the facility continues at home as soon as possible; WILLCARE therapy services begin promptly in the home setting, assuring continuity of care with maximum benefit for the patient.
How are home care services covered and paid for?
A variety of programs and methods are available to pay for home care services .Public third-party payment plans include Medicare, Medicaid, Veterans Administration, programs through the Office of Mental Health and the Office of Mental Retardation and Developmental Disabilities and local Social Services programs. 
Private third-party payors include managed care programs, commercial health insurance, workers’ compensation, long-term care insurance and medigap plans.  For more information, see Coverage Accepted.
Home care services can also be paid for directly by patients and families. WILLCARE will provide an itemization of the costs of care prior to starting service. Affordable payment plans can be arranged, including credit cards.  Since home care benefits and eligibility requirements vary greatly from plan to plan and state to state, WILLCARE will help you determine the specific coverage provisions of your plan. Just call the WILLCARE office for a free consultation.
My mother needs some help to remain independent in her home but she doesn’t need a lot of supervision. Can WILLCARE assist her?
Definitely. There are many people living independently who need a little help with personal care, housekeeping, errands and other tasks. WILLCARE offers Home Support Service Packages that meet the needs of these individuals by focusing on the specific tasks to be performed. Call the WILLCARE office for details.
I live too far away from my parents to manage their care and arrange services. What can WILLCARE do to help me?
We hear this often, and we can do a lot to help. Our nurses perform a comprehensive assessment of each person’s needs in the home, evaluating health, social, emotional, environmental and other factors. With physician orders, a customized plan of care is discussed with the family prior to beginning service. Our nurse serves as case manager, assuring coordination of everything the person needs at home, and promotes close communication with the family so that they know what is being provided and the progress of each person. WILLCARE will help you maintain control of the health and support needs of your loved ones wherever you are and wherever they call home.
I’m a health care worker and need a flexible schedule. I’ve tried nursing homes and hospitals but prefer to work with one patient at a time, instead of multiple patients. What can WILLCARE offer me?
We can offer you the opportunity to work one-on-one with patients in their own homes with a schedule that fits your needs and conforms to your requirements. We also have positions that provide for full-time work and others that are part-time or per visit. Just call the nearest WILLCARE office or stop by to discuss employment options.
I’m a physician, and I want my patients to have WILLCARE for home health services. What’s the most practical way to refer for service?
Many physicians inform the discharge planners in hospitals and facilities of their choice of WILLCARE for home care services. Physicians also write WILLCARE on the home care referral and orders prior to discharge. Others prefer to order WILLCARE services from their office practices. Whatever method is used or is preferred, WILLCARE will respond to your request promptly.